Mistreatment in organizations [electronic resource]

• 其他作者：
  • Perrewe, Pamela L.
  • Halbesleben, Jonathon R. B.
  • Rosen, Christopher C.
• 其他題名：
  • Research in occupational stress and well being ;
• 出版： Bingley, U.K. : Emerald Group Publishing
• 版本：1st ed.
• 叢書名： Research in occupational stress and well being,v. 13
• 主題： Employees--Abuse of. , Quality of work life. , Job stress. , Customer relations.
• ISBN： 9781785601163 (electronic bk.)
• FIND@SFXID: CGU
• 資料類型: 電子書
• 內容註: Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore.
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• 摘要註: The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe.
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