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Global call center employees in India : work and life between globalization and tradition
- 作者： Golpelwar, Mayank Kumar, author.
- 其他作者：
- 其他題名：
- Internationale wirtschaftspartner.
- 出版： Wiesbaden : Springer Fachmedien Wiesbaden :Imprint: Springer Gabler
- 叢書名： Internationale wirtschaftspartner
- 主題： Quality of work life. , Call centers--India--Employees--Psychological aspects. , Business and Management. , Human Resource Management. , International Business. , Business Process Management.
- ISBN： 9783658118679 (electronic bk.) 、 9783658118662 (paper)
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FIND@SFXID:
CGU
- 資料類型: 電子書
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讀者標籤：
- 系統號： 005357482 | 機讀編目格式
館藏資訊
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
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