Managing people a guide for managers in the hotel and catering industry / [electronic resource] :

• 作者： Riley, Michael
• 其他作者：
  • Riley, Michael. Human resource management.
• 其他題名：
  • Professional hospitality guides
• 出版： Oxford ;Boston : Butterworth Heinemann
• 版本：2nd ed.
• 叢書名： Professional hospitality guides
• 主題： Hospitality industry--Personnel management. , Hospitality industry--Personnel management. , BUSINESS & ECONOMICS--Small Business. , Personeelsmanagement. , Gastvrijheid. , Hotels. , Catering. , Electronic books.
• ISBN： 9780750645362 、 0750645369 、 9780080510910 (electronic bk.) 、 0080510914 (electronic bk.)
• FIND@SFXID: CGU
• 資料類型: 電子書
• 內容註: Includes bibliographical references (p. [228]-229) and index. Introduction; People at work -- The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques -- Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management -- How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues -- Pay and hours of work: legal constraints; Developing labour strategies; Index. Originally published: Human resource management. 1991.
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• 摘要註: This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience. Fully updated with three brand new chapters Practical, user-friendly approach from a key author in the field Ideal for both managers and students.
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