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Advancing quality : total quality management in the National Health Service

  • 系統號: 005153164 | 機讀編目格式
  • 館藏資訊

    What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM.

    資料來源: Google Book
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