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Advancing quality : total quality management in the National Health Service
- 作者: Joss, Richard 1945-
- 其他作者:
- 其他題名:
- Health services management
- 出版: Buckingham : Open University Press
- 叢書名: Health services management
- 主題: Total Quality Management--methods , State Medicine--organization & administration--Great Britain
- ISBN: 0335193951 、 033519396X :: US$85.00
- 資料類型: 圖書
- 內容註: Includes bibliographical references and index
-
讀者標籤:
- 系統號: 005153164 | 機讀編目格式
館藏資訊
What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM.
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