Command performance : the art of delivering quality service

• 作者： with a preface by John E. Martin
• 其他題名：
  • The Harvard business review book series
• 出版： Boston, MA : Harvard Business School Press
• 叢書名： The Harvard business review book series
• 主題： Customer services , Quality Control , Customer relations
• ISBN： 0875845622 :: US$27.95
• 資料類型: 圖書
• 內容註: Includes bibliographical references and index Articles originally published in the Harvard business review since 1982
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