Total quality : a user's guide for implementation
- 作者： Ciampa, Dan
- 出版： Reading, Mass. : Addison-Wesley Publishing
- 叢書名： Addison Wesley OD series
- 主題： Production management--Quality control , Quality Control
- ISBN： 0201549921 :: US$28.01
- 資料類型: 圖書
- 內容註: Includes bibliographical references (p. 263-269)
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讀者標籤：
- 系統號： 005141554 | 機讀編目格式
館藏資訊
Dan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are beginning to compete on the basis of quality, not simply cost. With cost a given, product quality is moving from just a challenge to to rapidly assuming the position as the next competitive prerequisite. The companies that will dominate markets in the 1990s and beyond will deliver high-quality, competitively priced products just when the consumer wants them.The vehicle by which those companies will reach that stage is Total Quality, a company-wide effort seeking to install and make permanent a climate where employees will continuously improve their ability to provide on-demand products and services that customers will find of particular value.