The science of service systems [electronic resource]
- 其他作者：
- 出版： Boston, MA : Springer Science+Business Media, LLC
- 叢書名： Service Science: Research and Innovations in the Service Economy,
- 主題： Service industries , Computer science , Management of Computing and Information Systems. , Management/Business for Professionals. , Operations Research/Decision Theory. , Business Information Systems.
- ISBN： 9781441982704 (electronic bk.) 、 9781441982698 (paper)
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FIND@SFXID:
CGU
- 資料類型: 電子書
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讀者標籤：
- 系統號： 005069538 | 機讀編目格式
館藏資訊
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.