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Service management : operations, strategy, information technology
- 作者： Bordoloi, Sanjeev, author.
- 其他作者：
- 其他題名：
- Service management for competitive advantage
- Irwin/McGraw-Hill series in operations and decision sciences.
- 出版： New York, NY : McGraw Hill
- 版本：Tenth edition.
- 叢書名： The McGraw-Hill/Irwin series in operations and decision sciences
- 主題： Service industries--Management. , Services (Industrie)--Gestion. , Service industries--Management.
- ISBN： 9781265075538 (pbk.): US$56.15 、 1265075530 (pbk.)
- 資料類型: 圖書
- 內容註: Includes bibliographical references and indexes. First edition published under title: Service management for competitive advantage. New York : McGraw Hill, 1994.
- 摘要註: "Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--
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讀者標籤：
- 系統號： 005507627 | 機讀編目格式
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