Advances in the human side of service engineering : proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA
- 作者: International Conference on Applied Human Factors and Ergonomics (7th : 2016 : Orlando, Fla.)
- 其他作者:
- 其他題名:
- Advances in intelligent systems and computing ;
- 出版: Cham : Springer International Publishing :Imprint: Springer
- 叢書名: Advances in intelligent systems and computing,volume 494
- 主題: Human engineering--Congresses. , Computational Intelligence. , Engineering Economics, Organization, Logistics, Marketing. , Organizational Studies, Economic Sociology. , Operations Research/Decision Theory. , User Interfaces and Human Computer Interaction.
- ISBN: 9783319419473 (electronic bk.) 、 9783319419466 (paper)
- FIND@SFXID: CGU
- 資料類型: 電子書
- 內容註: People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
- 摘要註: This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
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讀者標籤:
- 系統號: 005456393 | 機讀編目格式
館藏資訊
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.